Frequently Asked Questions

How do I retrieve my password?

If you forget your password, click here and follow instructions

Do I need to set up an account to make a purchase?

In order to place an order you do not need to create an account, you can simply check out as a guest. However creating an account has following advantages:

  • Track your orders and order history
  • Save your address and card details for faster check out
  • Request returns or exchanges from your account
  • Receive promotional emails with coupon codes
  • Manage your account profile

How do I return or change an item?

Askan offers a simply way to return or exchange item, click here and follow the instructions.

When do I receive my refund?

Our refund policy is also straight forward, click here.

What forms of payment does Askan accepts?

We accept Visa, MasterCard, Discover, American Express and Paypal

How are sales taxes calculated?

All applicable sales tax will be included on all orders based on shipping address.

How do I redeem a promotional code?

Follow the following steps:

a. Enter your promotional code on the Cart page or the Review Your Order page (codes are case sensitive).

b. Click "Apply."

If your promotional code is valid, your deduction will be displayed in the payment summary. Only one promotional code per order will be accepted.

Sizing information?

If you have question regarding sizing, please refer to the charts here. For any other specific information, please email us at ask@askannyc.com. We will be happy to help you!

Is there any risk storing my information online with you?

Your privacy on the internet is extremely important to us, we always take all the necessary measures to protect it, for more details, click here.