Return Policy

RETURNS AND EXCHANGES

Thank you for shopping with Askan. While we hope that you will love you purchase, if for any reason it does not meet your expectations, you may return the item in its original and unused condition, with tags attached, within 14 days after delivery, for a refund or an exchange.

The following items are not eligible for refund:

  • Items that are worn washed or altered including perfume, smoke and/or stain.
  • Items without tags.
  • Return or exchanges shipped for return after 14 days of the original delivery date
  • Shipping charges, except if we have made an error.

 

RETURNS OF GIFT ITEMS

WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR GIFT ITEMS THAT HAVE BEEN WORN, WASHED OR ALTERED INCLUDING SPRAYED WITH PERFUME, SMOKE AND/OR STAINED.

 

INCORRECT ITEMS

If you receive an item that is incorrect or damage, please notify us within 5 business days of receiving the merchandise at ask@askannyc.com. Please keep the original box and packaging materials. We will email you a UPS label for returning the merchandise and replace the item, if available, upon receipt. The returned items will be replaced under the condition that they have not been worn or washed and have all tags attached.

 

EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email at ask@askannyc.com to confirm that the new item is available. We will only accept returns for exchange if they meet all criteria for return and exchanges previously mentioned. Please make sure to indicate that you would like to exchange the item on the return form and what you would like to exchange it for. You will not be charged for shipping of exchanged items domestically. 

 

PACKAGING REQUIREMENTS

Items shipped in a special packaging such as suit bag or shoe box must be placed in their original packaging. Please place the items and the original packaging inside a larger box. Shoe boxes returned with postage sticker on the original packaging are non-refundable

 

RETURN PROCESS

To return your product, you should mail your product to:

Askan
151 Orchard St
New York, NY US 10002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Askan is not responsible for missing, damaged, or packages lost in transit.

Undeliverable packages:

Undeliverable or refused packages are subject to return shipping cost that is based on the shipping method used for the original order. Undelivered orders will be processed as return. For that reason, please make sure your shipping address is valid before checking out. A $9 charge will be applicable for undeliverable or returned orders that were eligible and shipped via free ground shipping.

 

REFUNDS

All returns will be credited to the original form of payment within 14 business days of receiving your return package. Your account will be credited for the original amount that was paid for the merchandise less the original shipping fees, upon processing of the returned item(s).Please note that we will refund only if we have received your order timely and in correct condition.